Western Style Tea Brewing Instructions

Brewing instructions can vary based on personal preferences, tea types, and regional variations. Here are general guidelines for brewing different types of tea to achieve maximum flavor. Adjustments can be made based on your taste preferences and the specific characteristics of the tea

 

White Tea

  1. **Water Temperature:** 160-185°F (71-85°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 4-6 minutes
  4. **Additional Tips:** Use fresh, filtered water. White tea is delicate, so avoid steeping for too long to prevent bitterness.

 

Green Tea

  1. **Water Temperature:** 175-185°F (80-85°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 2-3 minutes for Japanese green tea, 3-4 minutes for Chinese green tea
  4. **Additional Tips:** Be mindful of water temperature; too hot water can result in a bitter taste. Experiment with steeping times to find your preferred balance.

 

Oolong Tea

  1. **Water Temperature:** 185-205°F (85-96°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 3-5 minutes
  4. **Additional Tips:** Oolong teas can be steeped multiple times. Increase steeping time with each subsequent infusion.

 

Black Tea

  1. **Water Temperature:** 200-212°F (93-100°C)
  2. **Tea Amount:** 1 teaspoon per 8 ounces of water
  3. **Steeping Time:** 3-5 minutes
  4. **Additional Tips:** Adjust brewing time based on your desired strength. Add milk or sweeteners if preferred.

 

Pu-erh Tea

  1. **Water Temperature:** 200-212°F (93-100°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 3-5 minutes for sheng (raw) pu-erh, 5-10 minutes for shou (ripe) pu-erh
  4. **Additional Tips:** Rinsing the tea leaves briefly before steeping can help remove any impurities.

 

Herbal Tea

  1. **Water Temperature:** 212°F (100°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 5-7 minutes
  4. **Additional Tips:** Herbal teas are often more forgiving with steeping times. Experiment to find your preferred strength.

 

Rooibos Tea

  1. **Water Temperature:** 212°F (100°C)
  2. **Tea Amount:** 1-2 teaspoons per 8 ounces of water
  3. **Steeping Time:** 5-7 minutes
  4. **Additional Tips:** Rooibos is naturally caffeine-free and can be steeped longer for a richer flavor.

 

Remember, these are general guidelines, and individual preferences may vary. Feel free to adjust brewing times, water temperatures, and tea amounts to suit your taste. Always use high-quality water and, if possible, explore multiple infusions for certain types of tea to discover different flavor profiles.

 

Suggestions

  • Try using a heat resistant glass teapot for flowering and herbal teas for a captivating visual display
  • Whatever the case, I would personally suggest using good quality loose leaf tea or puerh/white tea cakes from reputable sources over normal tea bags any day
  • Try using porcelain for clean flavors and various ceramic, clay, and stoneware for varying degrees of impact on flavor and texture/mouthfeel.

Shipping

How long does shipping take generally?

Not including the 3-5 business day processing time, shipping can generally take anywhere from 6-20 days (depending on location and supplier). Also, keep in mind extended national/bank holidays can affect shipping and/or processing times.

Once payment processing is complete, you should receive a message stating "your order is on the way" with a tracking number. If the tracking number provided does not contain proper shipping information or you end up being redirected to carrier sign in, please contact us at "info@blackswanmoongate.com" and we'll do our best to get an alternate tracking link to you asap.

Known shipping delays

Holidays to expect lack of inventory and delayed shipping are 5.1.2024 - 5.5.2024 and 10.1.2024 - 10.7.2024

Order Issues

Lost Packages:

For packages presumed to be lost by the carrier (where the status is not "delivered"), please file a claim no sooner than 7 days after the last tracking update for United States domestic shipments, 20 days for international shipments (including Canada)

Orders Stuck in Customs:

Shipping insurance does not cover orders stuck in customs. Please contact your local customs office for remediation.


Stolen Packages:

If your package is marked "delivered" yet not received, it is considered stolen. Please file a claim 5 days after the “delivery date” but no longer than 30 days. 


Returned Packages:

If the shipment is returned to us, and we are able to confirm the items are undamaged, we are happy to re-send the items to you for just the cost of shipping.

Damaged Orders:

For damaged orders, please file a claim within 30 days of the delivery date. Include clear pictures of the damaged items as part of your claim.


How to File a Claim:

To initiate a claim, contact us at info@blackswanmoongate.com with your name, order number, and photos if applicable.


Address Accuracy:

It is the responsibility of the customer to input the correct shipping address at checkout. If the customer provides the correct address and the package is delivered to the wrong address, it is considered stolen and covered by shipping insurance. If the customer provides an incorrect address, this issue is not covered.

If you would like to change your shipping address, and the item has not yet shipped, please e-mail info@blackswanmoongate.com with your order number, the old address, and the new address you would like the product shipped to. We cannot guarantee the address change will be done in time but we will do our best!

Returns

What's the process for returns/refunds?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blackswanmoongate.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blackswanmoongate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blackswanmoongate.com.