Cacao Brewing Instructions

Brewing ground cacao, involves a process similar to brewing tea or coffee. Here are step-by-step brewing instructions for ground cacao

 

Roasting Cacao

- Preheat oven to 265 degrees  
- On a baking sheet covered with foil place enough cacao beans to fill a mason jar
- Place in oven for 25-28 mins
- when finished take out of oven and let cool
- Place cacao beans in mason jar (you can also grind and eat a spoonful of freshly baked cacao for one of earth's greatest pleasures)

- De-husk before grinding cacao beans as the husks can be considered toxic

 

Ingredients

- Ground cacao (finely ground cacao beans)

- Water

- Optional: Sweetener, milk, or spices to taste

 

Equipment

- Good Quality Coffee Grinder

- Turkish Ibrik/Cezve

- Heat Source

- Strainer

- Cup

- All above equipment items available for purchase here

 

Instructions

  1. **Measure Ground Cacao:**

   - Using a blender **Not a coffee grinder** to grind the cacao beans(don't grind too fine and leave a bit coarse), grind 30g - 35g of ground cacao for 280ml of water for a 320ml Ibrik.  Adjust based on your taste preferences.

 

  1. **Prepare Ground Cacao:**

   - Place the measured ground cacao into ibrik.  Optional: Add spices such as pinch of salt, cinnamon, cardamom, etc.

 

  1. **Pour Warm Water:**

   - Pour the water over the ground cacao slowly. Use enough water to leave half an inch to an inch space at top of ibrik to allow for foam to rise. 

Optional:  I suggest using coconut milk entirely or at a 1 to 1 ratio with water for a more creamy texture,.

 

  1. **Mix Thoroughly:**

   - Stir the cacao and hot water mixture thoroughly to ensure that the ground cacao is well-dissolved.

 

  1. **Optional Additions:**

   - Add sweeteners like sugar, honey, or agave syrup if desired.

 

  1. **Steeping Time:**

   - Allow the cacao mixture to steep for 5 to 10 minutes, depending on your desired strength. You can experiment with steeping times to find the flavor intensity you prefer. 

 

  1. **Strain (Optional):**

   - If you prefer a smoother beverage, you can strain the mixture using a fine mesh strainer or cheesecloth to remove any remaining cacao particles. This step is optional.

 

  1. **Serve:**

   - Pour the brewed cacao into a cup and enjoy. Adjust the sweetness and creaminess to your liking.

 

  1. **Experiment with Flavors (Optional):**

    - Get creative by adding spices such as cinnamon, vanilla extract, or a pinch of chili powder for extra flavor complexity.

 

  1. **Customization:**

    - Feel free to experiment with the cacao-to-water ratio, steeping time, and additional ingredients to tailor the beverage to your taste.

 

Remember that ground cacao can have a strong and rich flavor, so it's often enjoyed in smaller quantities compared to traditional hot chocolate. Adjust the recipe based on your preferences and enjoy your homemade cacao beverage!

Shipping

How long does shipping take generally?

Not including the 3-5 business day processing time, shipping can generally take anywhere from 6-20 days (depending on location and supplier). Also, keep in mind extended national/bank holidays can affect shipping and/or processing times.

Once payment processing is complete, you should receive a message stating "your order is on the way" with a tracking number. If the tracking number provided does not contain proper shipping information or you end up being redirected to carrier sign in, please contact us at "info@blackswanmoongate.com" and we'll do our best to get an alternate tracking link to you asap.

Known shipping delays

Holidays to expect lack of inventory and delayed shipping are 5.1.2024 - 5.5.2024 and 10.1.2024 - 10.7.2024

Order Issues

Lost Packages:

For packages presumed to be lost by the carrier (where the status is not "delivered"), please file a claim no sooner than 7 days after the last tracking update for United States domestic shipments, 20 days for international shipments (including Canada)

Orders Stuck in Customs:

Shipping insurance does not cover orders stuck in customs. Please contact your local customs office for remediation.


Stolen Packages:

If your package is marked "delivered" yet not received, it is considered stolen. Please file a claim 5 days after the “delivery date” but no longer than 30 days. 


Returned Packages:

If the shipment is returned to us, and we are able to confirm the items are undamaged, we are happy to re-send the items to you for just the cost of shipping.

Damaged Orders:

For damaged orders, please file a claim within 30 days of the delivery date. Include clear pictures of the damaged items as part of your claim.


How to File a Claim:

To initiate a claim, contact us at info@blackswanmoongate.com with your name, order number, and photos if applicable.


Address Accuracy:

It is the responsibility of the customer to input the correct shipping address at checkout. If the customer provides the correct address and the package is delivered to the wrong address, it is considered stolen and covered by shipping insurance. If the customer provides an incorrect address, this issue is not covered.

If you would like to change your shipping address, and the item has not yet shipped, please e-mail info@blackswanmoongate.com with your order number, the old address, and the new address you would like the product shipped to. We cannot guarantee the address change will be done in time but we will do our best!

Returns

What's the process for returns/refunds?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blackswanmoongate.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blackswanmoongate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blackswanmoongate.com.